TERMS AND CONDITIONS
INTRODUCTION AND OUR ROLE
1.FUDCHEFF HOSPITALITY SERVICES Pvt Ltd(\"FUDCHEFF.COM™\") is a company registered in India under CIN
UNDER PROCEDURE and with our registered office at 64 APMC MARKET YARD , OPP RTO OFFICE NASIK,
2 FUDCHEFF.COM™ provides a way for you to communicate your orders to Delivery Partner Restaurants
(\"Delivery Partner Restaurants\") displayed on this Website.
3 If you have any problems with your order you can contact our customer care team by clicking on the
\"Feedback\" tab and filling in the required fields or by calling our customer care phone number shown on
this Website. One of our customer care team members will contact you and try to solve the issue you are
facing with your order.
4 An important part of our quality control process is that consumers provide ratings and feedback on the
website to reflect their experiences with restaurants. Please note that any complaint must be lodged with
our customer care team using the method described above within 48 hours of placing the order.
5. FUDCHEFF.COM™ may call, send sms and/or use other possible modes but not limited to Electronic or
Printed medium for collecting its customer\'s feedback.
6. You may access some areas of this Website without making a FUDCHEFF.COM™ food order, and
registering your details with us. Most areas of this Website are open to everyone.
7. By accessing any part of this Website, you indicate that you accept these Website Terms. If you do not
accept these Website Terms, you must leave this Website immediately.
web site you are agreeing to be bound by the then current version and provision of these Terms and
Conditions of Use.
9. You are responsible for making all arrangements necessary for you to have access to the Website. You
are also responsible for ensuring that all persons who access the Website through your Internet connection
are aware of these Website Terms and that they comply with them.
HOW TO MAKE AN ORDER AND HOW IT IS PROCESSED?
Any contract for the supply of Food Delivery from this Website is between you and the Delivery Partner
Once you have selected your order from the menu of your chosen Delivery Partner Restaurants you will be
given the opportunity to submit your order by clicking on the \"Finish\" button. Please note it is important
that you check the information that you enter and correct any errors before clicking on the \"Finish\" button
since once you click on this input errors cannot be corrected.
If at any time prior to you clicking on the \"Finish\" button, you decide that you do not wish to proceed with
your order, you should close the application window.
Upon clicking on the \"Finish\" button, in case you have selected Cash on Delivery (COD) payment FUDCHEFF
will begin processing your order and we will send you notification by SMS or Phone Call or Both that your
order is being processed. For online payment orders, on receipt of your payment, FUDCHEFF.COM™ will
begin processing your order and we will send you notification by SMS and email that payment has been
received and that your order is being processed. SMS and email confirmation will be produced
automatically so that you have confirmation of your order details. You must inform us immediately if any
details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that
either we or the Delivery Partner Restaurant will be able to fill your order.
In case of online payment, if any payment you make is not authorized you will be returned to the previous
page on the Website and we shall not be obliged to provide the services.
Please note that once you have made your order and your payment has been authorized you will be able
to cancel your order according to details in paragraph 5.
Please note that from time to time there may be delays with processing payments and transactions, on
occasion this can take up to sixty (60) days to be deducted from your bank account.
C :PRICE AND PAYMENT
Prices will be as quoted on this Website. These prices are inclusive of relevant sales tax and delivery
charges. In case Delivery Restaurants requires a service charge (for instance for orders below the minimum
order amount), this will be clearly indicated on this Website, in the itemized bill, and added to the total
This Website contains a large number of menus items. Although we take great care to keep them up to
date, it is always possible that some of the menus may be incorrectly priced. If the correct price for an
order is higher than the price stated on the Website FUDCHEFF™ will normally contact you before the
order in question is dispatched. FUDCHEFF™ is under no obligation to ensure that the order is provided to
you at the incorrect lower price or to compensate you in respect of incorrect pricing.
Payment for all orders must be by credit or debit card as stated on this Website or in cash at the point of
delivery to you.
If you choose online payment, you must pay for your order before it is delivered. To ensure that shopping
online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone
being able to read them as they are sent over the internet. Your credit card company may also conduct
security checks to confirm it is you placing the order.
A discount may apply to your order if you use a promotional code recognized by this Website and endorsed
Please note that from time to time there may be delays with processing payments and transactions, on
occasion this can take up to sixty (60) days to be deducted from your bank account or credit card.
If delivery is done by the Delivery Partner Restaurant or its associate delivery partners, it is the Delivery
Partners Restaurant\'s sole responsibility to provide Food Delivery in a timely manner.
We and the Delivery Partner Restaurant will make every effort to deliver within the time stated at the
requested train station. If Food Delivery is not provided at the estimated delivery time and train station
requested by you, please contact us by telephone or email and we will try to ensure that you receive your
order at an alternate train station along your train route.
All risk in the Food Delivery shall pass to you upon delivery.
If you fail to accept delivery of Food Delivery at the time they are ready for delivery, or we are unable to
deliver at the nominated time due to your failure to provide appropriate train seat/coach information, or
we are unable to deliver because of your failure to be present at the seat number you communicated to us,
then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to
such goods shall pass to you. Any costs which we incur as a result of the inability to deliver shall be your
responsibility and you shall indemnify us in full for such cost.
Delivery Partner Restaurants, who will prepare your order, aim:
1 .to deliver the product to you at the train seat/coach requested by you in your order;
2. to deliver within the stoppage time at the station requested by you.
3.Delivery Partner Restaurants and we shall not be liable to you for any losses, liabilities, costs, damages,
charges or expenses arising out of late delivery.
You can cancel your order up to the order cutoff time (2hrs before ETA OF TRAIN at destination). You have
to cancel your order calling our call center number which are provided on the portail, You will need to
provide mobile number and order ID to cancel the order. You may be required to login on the website in
order to cancel your order, where applicable. We will not be able to cancel any order after order cutoff
time, which is usually 2 hours before ETA of train to delivery station.
If the cancellation is made up to 24 hours before cutoff time, and you have paid in advance online, we will
refund or re-credit in your debit or credit card charging 10% cancellation administrative fee within 7 days.
If the cancellation is made between 24 hours and order cutoff time, and you have paid in advance online,
we will refund or re-credit your debit or credit card with the full amount less a 25% cancellation
administrative fee within 7 days.
In the unlikely event that the Delivery Partner Restaurant delivers a wrong item, you have the right to
reject the delivery of the wrong item and you shall be fully refunded for the missing item. If the Delivery
Partner Restaurant can only do a partial delivery (a few items might be not available), its staff should
inform you or propose a replacement for missing items. You have the right to refuse a partial order before
delivery and get a refund. We will put our best effort in ensuring that the delivery is complete and as per
your order, however this may not be possible in all cases.
Permission is granted to temporarily download one copy of the materials (information or software) on
FUDCHEFF.COM™ web site for personal, non-commercial transitory viewing only. This is the grant of a
license, not a transfer of title, and under this license you may not:
1 modify or copy the materials;
2 use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
3 attempt to decompile or reverse engineer any software contained on FUDCHEFF.COM™ web site;
4 remove any copyright or other proprietary notations from the materials; or
5 transfer the materials to another person or \"mirror\" the materials on any other server.
6. This license shall automatically terminate if you violate any of these restrictions and may be terminated
by FUDCHEFF.COM™ at any time. Upon terminating your viewing of these materials or upon the
termination of this license, you must destroy any downloaded materials in your possession whether in
electronic or printed format.
7. Any rights not expressly granted in these Website Terms are reserved.
FUDCHEFF.COM™ tries to ensure this Website is normally available twenty four (24) hours a day,
FUDCHEFF.COM™ will not be liable if this Website is unavailable at any time or for any period due to
Access to this Website may be suspended temporarily and without notice.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will
take steps to protect your information, we cannot guarantee the security of your data transmitted to the
Website; any transmission is at your own risk.
VISITOR MATERIAL AND CONDUCT
Other than personally identifiable information, which is covered under the FUDCHEFF.COM™ Privacy
Policy, any material you transmit or post to this Website will be considered non-confidential and non proprietary.
FUDCHEFF.COM™ will have no obligations with respect to such material. FUDCHEFF.COM™
and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use that
material and all data, images, sounds, text and other things embodied in it for any and all commercial or
You are prohibited from posting, uploading or transmitting to or from this Website any material that:
1 breaches any applicable local, national or international law;
2 is unlawful or fraudulent;
3 amounts to unauthorized advertising; or
4 contains viruses or any other harmful programs.
5 You may not misuse the Website (including by hacking).
6 Any comments or feedback that you submit through the Website must not:
7 contain any defamatory, obscene or offensive material;
8. promote violence or discrimination;
9 infringe the intellectual property rights or trademark rights of another person or a company or an
10 breach any legal duty owed to a third party (such as a duty of confidence);
11. promote illegal activity or invade another\'s privacy;
12 give the impression that they originate from us; or
13 be used to impersonate another person or to misrepresent your affiliation with another person.
14 The prohibited acts listed in paragraphs 2 to 4 above are non-exhaustive. You will pay FUDCHEFF.COM™
for all costs and damages which it incurs as a result of you breaching any of these restrictions.
15. FUDCHEFF.COM™ will fully co-operate with any law enforcement authorities or court order requesting
or directing us to disclose the identity or location of anyone posting any material in breach of paragraph B
LINKS TO AND FROM OTHER WEBSITES
Links to third party websites on this Website are provided solely for your convenience. If you use these
links, you leave this Website. FUDCHEFF.COM™ has not reviewed all of the sites linked to its Internet web
site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply
endorsement by FUDCHEFF.COM™ of the site. Use of any such linked web site is at the user\'s own risk.
You may link to this Website homepage, provided that you do so in a fair and legal way which does not
damage FUDCHEFF.COM™ reputation or take advantage of it.
You must not establish a link from a website that is not owned by you or in a way that suggests a form of
association with or endorsement by FUDCHEFF.COM™ where none exists.
The website from which you link must comply with the content standards set out in these Website Terms.
FUDCHEFF.COM™ has the right to withdraw the linking permission at any time.
While FUDCHEFF.COM™ tries to ensure that information on this Website is correct, we do not promise it is
accurate or complete. FUDCHEFF.com™ may make changes to the material on this Website, or to the
services and prices described in it, at any time without notice. The material on this Website may be out of
date, and FUDCHEFF.com™ makes no commitment to update that material. In particular, we do not
promise that the information provided by the Delivery Partner Restaurants and displayed on this Website
such as the menus and pricing is correct or up to date.
FUDCHEFF.COM™ provides you with access to this Website and our services on the basis that, to the
maximum extent permitted by law, we exclude all representations, warranties, conditions and other terms
(including any conditions implied by law which but for these Website Terms might apply in relation to this
Website and the services that we provide).
The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not
accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of
damage to property and/or loss from claims of third parties arising out of the use of the Website or for any
products or services purchased from us.
We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is
stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely
event of a breach in our secure computer servers or those of third parties.
You are responsible for the security of your password that you used to register with this Website. Unless
FUDCHEFF.COM™ negligently discloses your password to a third party, FUDCHEFF.com™ will not be liable
for any unauthorized transaction entered into using your name and password.
FUDCHEFF.com™ may terminate or suspend (at our absolute discretion) your right to use this Website and
your use of the services immediately by notifying you in writing (including by email) if:
FUDCHEFF.COM™ believes you have posted material in breach of paragraphs 2, 3 or 4 (Visitor Material and
FUDCHEFF.COM™ believes that you have breached paragraphs .I. (Links to and from other websites); or
If you breach any other material terms of these Website Terms.
Upon termination or suspension you must immediately destroy any downloaded or printed extracts
from this Website.
FUDCHEFF.COM™, and any of our group companies and the officers, directors, employees, shareholders or
agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that
may result to you or a third party (including any direct, indirect, punitive or consequential loss or damages,
or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in
any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or
office time and whether in tort (including negligence), contract or otherwise, even if foreseeable) in
connection with our services, this Website or in connection with the use, inability to use or the results of
use of this Website, any websites linked to this Website or the material on these websites.
FUDCHEFF.COM™ takes full responsibility for the content of this Website and for the communication of
orders to the Delivery Partner Restaurants as set out in these Website Terms. FUDCHEFF.COM™ customer
care team will, subject to your compliance with these Website Terms and cooperation, use all reasonable
endeavors to resolve any issues arising from the submission of orders via this Website including the
processing of all credit or debit card refunds and charge backs where appropriate. However, please note
that the legal contract for the supply and purchase of food and beverages is between you and the Delivery
Partner Restaurants that you place your order with. FUDCHEFF.COM™ cannot give any undertaking that
the food and beverages ordered from the Delivery Partner Restaurants through this Website will be of
satisfactory quality and any such warranties are disclaimed by FUDCHEFF.COM™. These disclaimers do not
affect your statutory rights against the Delivery Partner Restaurants.
Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from
FUDCHEFF.COM™s negligence, nor FUDCHEFF.COM™\'s liability for fraudulent misrepresentation, nor any
other liability which cannot be excluded or limited under applicable law. Nothing in these Website Terms
affects your statutory rights.
With the exception of any liability referred to in paragraph above, FUDCHEFF.COM™ s total liability to you
in relation to your use of the Website and the services that we provide including (but not limited) to
liability for breach of these Website Terms and tort (including but not limited to negligence) is limited to an
amount equivalent to trice the value of your order or Two Thousand Five Hundred Indian Rupees,
whichever is the lower.
If your use of material on this Website results in the need for servicing, repair or correction of equipment,
software or data, you assume all associated costs.
GOVERNING LAW AND JURISDICTION
These Website Terms shall be governed by and construed in accordance with Indian law. Disputes arising in
connection with these Website Terms (including non-contractual disputes) shall be subject to the exclusive
jurisdiction of the courts of Nashik (India). All dealings, correspondence and contacts between us shall be
made or conducted in the English language.
We are committed to protecting your privacy and security. All personal data that we collect from you will
incorporated into these Website terms by this reference and is available.
If any provision or part of a provision of these Website Terms is found by any court or authority of
competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provisions or part
provisions will be struck out of these Website Terms and the remainder of these Website Terms will apply
as if the offending provision or part provision had never been agreed.
Any failure or delay by you or us in enforcing (in whole or in part) any provision of these Website Terms
will not be interpreted as a waiver of your or our rights or remedies.
You may not transfer any of your rights or obligations under these Website Terms without our prior
written consent. We may transfer any of our rights or obligations under these Website Terms without your
prior written consent to any business that we enter into a joint venture with, purchase or are sold to.The
headings in these Website Terms are included for convenience only and shall not affect their
interpretation. This agreement is executed at Nasik district Maharashtra ,and the court
at Nasik alone would have exclusive jurisdiction over the disputes and difference
arising out of the agreement
Applicable laws require that some of the information or communications we send to you should be in
writing. When using the Website, you accept that communication with us will be mainly electronic. We will
contact you by email or provide you with information by posting notices on our website. For contractual
purposes, you agree to this electronic means of communication and you acknowledge that all contracts,
notices, information and other communications that we provide to you electronically comply with any
legal requirement that such communications be in writing. This condition does not affect your statutory
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our
obligations under a contract that is caused by events outside our reasonable control (Force Majeure
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our
reasonable control and includes in particular (without limitation) the following:
strikes, lock-outs or other industrial action;
civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not)
or threat or preparation for war;
fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private
impossibility of the use of public or private telecommunications networks; and
the acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any contract is deemed to be suspended for the period that the Force Majeure
Event continues, and we will have an extension of time for performance for the duration of that period.
We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by
which our obligations under the contract may be performed despite the Force Majeure Event.
If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or
unenforceable to any extent, such term, condition or provision will to that extent be severed from the
remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted
MOBILE APP TERMS AND CONDITIONS
app terms\"). Please review them carefully before installation and/or acceptance.
The \"Application\" shall mean the software provided by FUDCHEFF.COM™.com to offer services related to
FUDCHEFF.COM™., FUDCHEFF.COM™. services and its partners\' services, to be used on Android devices or
any other devices as informed by FUDCHEFF.com™ from time to time and any upgrades from time to time
and any other software or documentation which enables the use of the Application.
Any personal information you supply to FUDCHEFF.COM™ when using the Application will be used by
FUDCHEFF.com™.com Android Application
The Application allows you to access certain functionality available on the fudcheff.com™.com website.
Such access will be governed by the fudcheff.com™.com Website\'s Terms
4.PROPRIETARY RIGHTS AND LICENCE
All trademarks, copyright, database rights and other intellectual property rights of any nature in the
Application together with the underlying software code are owned either directly by FUDCHEFF.COM™. or
by FUDCHEFF.COM™ licensors.
FUDCHEFF.COM™ hereby grants you a worldwide, non-exclusive, royalty-free revocable licence to use the
Application for your business and personal use in accordance with these App Terms.
CONDITIONS OF USE
You will not, nor allow third parties on your behalf to:
make and distribute copies of the Application
attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange
or translate the Application; or create derivative works of the Application of any kind whatsoever.
The Application is currently made available to you free of charge for your personal, non-commercial use.
FUDCHEFF.COM™.com reserves the right to amend or withdraw the Application, or charge for the
application or service provided to you in accordance with these App Terms, at any time and for any reason.
You acknowledge that the terms of agreement with your respective mobile network telecom service
provider (\'Mobile Provider\') will continue to apply when using the Application. As a result, you may be
charged by the Mobile Telecom Services Provider for access to network connection services for the
duration of the connection while accessing the Application or any such third party charges as may arise.
You accept responsibility for any such charges that arise.
If you are not the bill payer for the mobile telephone or handheld device being used to access the
Application, you will be assumed to have received permission from the bill payer for using the Application.
This Application is available to handheld mobile devices running Android Operating Systems.
FUDCHEFF.COM™ will do reasonable efforts to make the Application available at all times.
However you acknowledge the Application is provided over the internet and mobile networks
and so the quality and availability of the Application may be affected by factors outside
FUDCHEFF.COM™, and its sub-contractors do not accept any responsibility whatsoever for
unavailability of the Application, or any difficulty or inability to download or access content or
any other communication system failure which may result in the Application being unavailable.
In order to use the Application, you are required to have a compatible mobile telephone or
handheld device, internet access, and the necessary minimum specifications (\'Software
The Software Requirements are as follows: Android OS devices running Android 2.2 and up;
The version of the Application software may be upgraded from time to time to add support
for new functions and services and customer agree to update it on regular basis.
FUDCHEFF.COM™ may terminate use of the Application at any time without giving any notice
Upon any termination:
the rights and licenses granted to user herein shall terminate;
user must cease all use of the Mobile Android Application Software.
FUDCHEFF.COM™ and any of our group companies and the officers, directors, employees,
shareholders or agents of any of them, exclude all liability and responsibility for any amount or
kind of loss or damage that may result to you or a third party (including any direct, indirect,
punitive or consequential loss or damages, or any loss of income, profits, goodwill, data,
contracts, or loss or damages arising from or connected in any way to business interruption, loss
of opportunity, loss of anticipated savings, wasted management or office time and whether in
tort (including negligence), contract or otherwise, even if foreseeable) in connection with our
services, this Mobile Android Application or in connection with the use, inability to use or the
results of use of this Mobile Android Application, any Android Application, mobile site, website
or affiliate linked to FUDCHEFF.COM™ Mobile Android Application or the material on these
FUDCHEFF.COM™.com is not liable to you for any damage or alteration to your equipment
including but not limited to computer equipment, handheld device or mobile telephones as a
result of the installation or use of the Application.
FUDCHEFF.COM™.com takes full responsibility for the content of Android Application and for the
communication of orders to the Delivery Partner Restaurants as set out in these Android
Application Terms. FUDCHEFF.COM™ customer care team will, subject to your compliance with
these Android Application Terms and conditions, use all reasonable endeavors to resolve any
issues arising from the submission of orders via Android Application including the processing of
all credit or debit card refunds and charge backs where appropriate. However, please note that
the legal contract for the supply and purchase of food and beverages is between you and the
Delivery Partner Restaurants that you place your order with. Fudcheff.com™ cannot give any
undertaking that the food and beverages ordered from the Delivery Partner Restaurants through
Mobile Android Application will be of satisfactory quality and any such warranties are
disclaimed by FUDCHEFF.COM™. These disclaimers do not affect your statutory rights against the
Delivery Partner Restaurants.
If your use of material on this Mobile Android Application results in the need for servicing,
repair or correction of equipment, software or data, you assume all associated costs.
The information contained in this website is for general information purposes only.
The information is provided by FUDCHEFF HOSPITALITY SERVICES Pvt ltd and it is presented on best-effort
basis. While we continually try to improve its reliability and accuracy we want to disclaim the following
with regards to the content presented on this website.
FUDCHEFF HOSPITALITY SERVICES Pvt ltd endeavors to keep all information contained in the
www.FUDCHEFF.com web site up-to-date. However, prices, listings, articles and other information are
subject to change and are for information purposes only.
We want to be as accurate as possible; however certain conditions beyond our control could delay orders.
If this occurs, we will make reasonable resolutions with a productive approach to solving the problem. We
have also provided certain features which will enhance the user experience through cutting edge
technology however FUDCHEFF.COM is not responsible for any malware or technological problem affecting
such features temporarily or permanently.
The photographs of food items are only indicative and in many cases not actual photographs of the item to
FUDCHEFF HOSPITALITY SERVICES Pvt ltd makes no representations or warranties of any kind, express or
implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website
or the information, photographs, products, services, contained on the website for any purpose.
Through this website you may be able to link to other websites which are not under the control
of FUDCHEFF.com™. We have no control over the nature, content and availability of those sites.
The inclusion of any links does not necessarily imply a recommendation or endorse the views
expressed within them.
Any reliance you place on such information is therefore strictly at your own risk.
Every effort is made to keep the website up and running smoothly. However, FUDCHEFF
HOSPITALITY SERVICES Pvt ltd takes no responsibility for, and will not be liable for, the website
being temporarily unavailable due to technical issues beyond our control or for regular
maintenance or commissioning of upgrades .
IMPORTANT LEGAL NOTICE
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions
of Use (\"Website use Terms\"), all applicable laws and regulations, and agree that you are
responsible for compliance with any applicable local laws. If you do not agree with any of these
terms, you are prohibited from using or accessing this site. The materials contained in this web
site are protected by applicable copyright and trade mark law.
These terms and conditions and any document expressly referred to in them constitute the
whole agreement between us and supersede all previous discussions, correspondence,
negotiations, previous arrangement, understanding or agreement between us relating to the
subject matter of any contract.